Description

Summary Description

Under the general direction of the Director of Spa Retail, the Pool Concierge is responsible for member and/or guest engagement and satisfaction during the Woodside summer season. The Pool Concierge is also responsible for upholding and enforcing all club rules and policies set forth by Woodside. It is important that the Pool Concierge always maintains a good and helpful working relationship with all summer Facilities & Food Drink employees.

Duties / Responsibilities

• Interacts with all members and/or guests courteously and efficiently
• Ensures that all members and/or guests have what they need to enjoy their experience, are offered food and drink items in a timely manner, and that their area is cleaned and restored upon arrival / departure
• Enhances the member and/or guest experience at the pool by selling sun shop retail items
• Promotes retail and sales through engagement with members, giving suggestions and providing knowledge on all products
• Develops and maintains a working knowledge of all spa services and product offerings – able to communicate and assist in bringing awareness to any marketing / promotional activities for The Spa
• Works directly with the Spa Retail Management team on what items to promote and offer to members based around events
• Learns member preferences and uses them throughout their visit to tailor their experience
• Ensures all music levels are at the designated level
• Opens / closes the concierge station
• Assists with towel service
• Assists with water stations making sure they are stocked with cups, etc.

• Assists members and/or guests with transportation services
• Assists with taking reservations for social events at the Club

• Periodically passes out amenities or promotional products and upsells other items

• Has good knowledge of the overall Club and all fitness and wellness offerings
• Adheres to all POS and cash handling policies & procedures
• Monitors area to make sure no outside food or drink is present
• Reports any suspicious activity immediately to MOD
• Assists with implementation of Club ules and regulations to ensure a safe and professional environment for all members and/or guests & employees
• May at times be asked to support special events within Club
• Maintains clean, organized and visually appealing areas in and around pool areas and all food drink outlets
• Moves throughout the shift with purpose
• Complies with Club’s employee handbook manual, departmental policies and procedures and with all applicable federal and state employment laws
• All other duties as assigned

Qualifications

Job Standards

Any combination of education and experience providing the required skill and knowledge is qualifying. Typical qualifications would be equivalent to:

Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required. The employer has the right to revise this job description at any time. The job description is not to be construed as a contract for employment. Equal Opportunity Employer.